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Makers of Box Office and Point of Sale Software

Makers of Box Office and Point of Sale Software

 

The Lake Chelan Boat Company (The Lady of the Lake)

The Lake Chelan Boat Company
(The Lady of the Lake)

1418 W Woodin Ave
Chelan, WA, 98816
Ph: (509)-682-4584
www.ladyofthelake.com

Lady of the Lake Vital Stats:

Seating Capacity: 175 Gen Admission Seats (Lady of the Lake II)
70 Gen Admission Seats (The Lady Express)
Typical Season: Multiple Departures Daily from Multiple Docks
Year Round Service, but the "High Season" runs from June to September
100,000+ Tickets each season
POS Needs: Remote Area, Networking somewhat problematic
Easy Ticket Selling for sometimes Complex Up/Down Journeys
with various luggage fees

Background:
The Lake Chelan Boat Company offers year round service for hikers, campers and tourists to access the beautifully scenic area surrounding Lake Chelan in Cental Washington State.During the high season of June 15th through September 15th,
both the Lady Express and the Lady of the Lake II run, providing multiple travel options.
During slower periods of the year, the Lady Express provides a nice day trip of just 6 hours
including the layover in Stehekin.
Areas served are Chelan, Field's Point, Stehekin, Lucerne (port of Holden Village),
and other flag stop points along Lake Chelan.

Challenge:
The transportation service offers a variety of launch points and destinations, and a variety of fees associated with bringing luggage or cargo associated with camping, hiking or hunting.

Solution:
The Lake Chelan Boat Company turned to New Concepts Software, Inc. for a ticketing and point of sale solution based on their popular Tick-It! Trak Pro technology. Working closely with their staff, NCS deployed the Trak Pro system.

The simplicity and visual nature of the ticketing sales function made training the staff quick and easy.

Future possible improvements are Website Sales, and wireless barcode ticket validation using Mobile Devices and the Trak Pro Validation Module.

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