Voiding Transactions in the POS

When you select Void Transaction from the Manager Function Menu, the following screen will appear:

One of the most powerful Manager Functions is the ability to void a transaction. When a transaction is “voided”, it is “undone” by the system, as if it never occurred. Usually, this is done to fix operator mistakes, when an order has been entered incorrectly and completed.

When a transaction is voided:

■ All merchandise is returned
■ All tickets are returned
■ All ticket serial numbers are marked as revoked
■ All recorded payments are backed out

Today’s transactions for this station will be displayed in reverse chronological order. The reason for this is that you are probably going to want to void a transaction that occurred recently.

By selecting a transaction from the list on the left side of the screen, the details of that transaction will be displayed on the right hand side. This will allow you to select the exact transaction you wish to void. When you have selected the transaction you want to void, touch or click the Void Transaction ### button.

You may repeat this procedure, voiding as many transactions as you like. When you are finished, you can touch or click the Done button.

If the transaction was paid for by a credit card, you will need to invoke the credit card interface to adjust the customer’s account accordingly.

Learn About the Difference between a VOID and a RETURN

See Also:

Main POS Help
Manager Functions
Credit Card Interface
Processing Returns